JOB SUMMARY: Responsible for restoration of video and operational issues escalated from the Network Operation Centers. Perform video issue troubleshooting and providing technical mitigations to operational problems. Perform advanced configuration and support of advanced video equipment such as SDV/VOD, interactive cable set-top box controllers, multiplexers, MPEG transport, edge QAMs. Work with Interactive Video Systems including SVOMs, VSRMs, and SDV functionality. Create and maintain technical documentation of processes and procedures used throughout normal video operations and provide training to Jr engineers. Deliver and transport MPEG video streams Interact with vendors and internal Charter engineering teams to mitigate and resolve issues quickly. Track and update progress and details in trouble ticketing system while troubleshooting and performing fix actions. Actively and consistently support all efforts to quickly mitigate issues and restore the customer’s services. Develop problem resolution procedures required to meet serviceability requirements. Provide training and guidance to lower level engineers actively working other issues. Work with Addressability Systems Controllers including DAC and EC system controllers. Utilize video management and multiplexer devices including DCMs, and CAP 1000. Responsible for supporting Tier 1 and Tier 2 on all of Charter Communications’ video systems. Escalate computer systems issues to engineers and work to resolve those issues. Analyze, troubleshoot, and assess root cause of issues. Take corrective action, preventative action, document, communicate and collaborate to ensure the systems and equipment remain in function. Interact with the Remedy ticketing system, and utilize technology tools including: ARRIS DAC, CISCO/Synamedia EC, Linux/Unix, Edge Devices and VOD systems. Perform programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services by providing Tier 3 and Tier 4 support for all video systems within Charter Communications. Lead team initiatives and mentor other team members. Work with Unix/Linux operating systems; specifically experience with RedHat, and Solaris. Lead systems and applications support complex, high-reliability systems and architectures supporting video services or back-offices. Utilize VOD systems including AMS, catchers, caches, streamers, and associated VOD back-offices. Perform conditional Access controllers such as Cisco DNCSs and Arris DACs. Utilize switched digital video systems from vendors such as Arris and Cisco Preferred Qualifications. Utilize back-office systems such as Mystro or Spectrum. Troubleshoot common and uncommon problems related to VOD. Utilize Addressability Systems Controllers including DAC and EC system controllers. Utilize Interactive Video Systems including SVOMs, VSRMs, and SDV functionality. Deliver and Transport MPEG video streams. Utilize video management and multiplexer devices including DCMs, and CAP 1000.
EDUCATION/REQUIREMENTS: Bachelor’s Degree in Computer Science, Engineering (any), Video Engineering, Networking, or a related field. 3 years of experience utilizing Addressability Systems Controllers including DAC and EC system controllers; utilizing Interactive Video Systems including SVOMs, VSRMs, and SDV functionality; delivering and transporting MPEG video streams; and, utilizing video management and multiplexer devices including DCMs, and CAP 1000. A Hybrid (in office and remote) work arrangement is available.
This job posting will remain open until 2024-06-24 and will be extended if necessary. The pay for this position has a salary range of $159,598.00 to $196,400.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
EGN601-VIDEO 2024-33896 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-06-24 11:00 PM (UTC) and will be extended if necessary.
The pay for this position has a salary range of $159,598.00 to $196,400.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Telecommunications
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